Support

Want to learn how to use your Ingenico terminal?

Take a look at our Guide, featuring simple step-by-step instructions to help you complete a wide variety of daily tasks using your card terminal.

Sales transactions

Contacted Card Sale

Enter the amount and confirm by pressing the green button
Wait for the display to show either or Insert Card, then proceed to insert the card
When prompted, ask the card holder to enter the PIN and confirm by pressing the green button
The display will then show Authorisation response and merchant receipt prints
When Print Customer Copy appears, press the green button to print receipt for the card holder
Remove card

Contactless card sale

Enter the amount and confirm by pressing the green button
Wait for the display to show either or move the card closer to the display, then ask the card holder to present the card
The display will then show Authorisation response and merchant receipt prints
When Print Customer Copy appears, press the red button. If the customer requests a receipt, press the green button to print the receipt for the card holder

MOTO card sale (Mail Order/ Telephone Order)

Enter amount and confirm by pressing the green button
Wait for display to show or Insert Card, then type the 16 digit card number and confirm by pressing the green button
Enter valid expiry date (format MMYY) and confirm by pressing the green button
Enter CVV number and confirm by pressing the green button
Display shows Post Code, enter numeric elements of the cardholders post code (where the card is registered) and confirm by pressing the green button
Verify signature if available when Signature verification appears
Select Yes by pressing the green button
The receipt for the card holder prints

Sales Transactions with Optional Additional Features

Dynamic currency conversion

The terminal will automatically detect eligible cards and alert you whether or not the transaction amount can be converted. If prompted, always remember to ask the card holder if they would like to pay in their home currency. After the card is ready by the terminal, you will then need to follow these additional steps:

The terminal will prompt for Acceptance of DCC
You will then need to ask the card holder if they would like to pay in their home currency – benefits of this are:> Extremely competitive exchange rates > The bank who issued the card should not apply any additional fees > The process is very transparent for the card holder and each receipt will show the amount in their local currency, the exchange rate applied and any commission/ fees to the exchange rate as well as the amount in the card holders currency
The card holder can then choose either Yes by pressing the green button or No by pressing the red button
Depending on the card holders decision, the transaction will be processed in either the card holders home currency or in a local currency

Cashback (Max. £100)

If this function is activated, the card holder can withdraw cash from their card. After the card is read by the terminal the following steps should take place:

The terminal will prompt for Cashback
Then ask the card holder if they wish to avail of the Cashback
The card holder can then choose either Yes by pressing the green button or No by pressing the red button
If Yes, enter the amount and confirm by pressing the green button.

Tip

If this function is activated, the card holder can add a tip on top of the original sale amount. After the card is read by the terminal the following steps should take place:

The terminal will prompt for Sale with Tip
The card holder can then choose either Yes by pressing the green button or No by pressing the red button
If Yes, enter the amount and confirm by pressing the green button

Authorisation and Capture Transaction

Pre-authorisation

Press Menu and then select Pre-Authorisation
Enter the amount and confirm by pressing the green box
Wait for the display to show to insert card
When prompted, ask the card holder to enter their PIN
Display will then show Authorisation response and merchant receipt prints
When Print Customer Copy appears, press the green button to print the receipt for the card holder
Remove card

Complete a Pre-Authorisation (Capture)

Press Menu and then select Completion
When prompted by The amount must not exceed the Pre-Authorisation enter the amount and confirm by pressing the green box
When prompted, ask the card holder to enter their PIN
When prompted by Authorisation Code enter the matching pre-authorisation by typing the numbers using the keypad – letters can be entered using the keypad plus the F4 key, e.g. an A is achieved by pressing 2 then the F4 key (note: the “Authorisation Code” must be entered exactly the same as the authorisation code printed on the pre-authorisation receipt)
Display will then show Post Code, enter numeric elements of the cardholders postcode (where the card is registered) and confirm by pressing green box
Display will then show Provide Address, enter the house number (where the card is registered) and confirm by pressing the green button
When Print Customer Copy appears, press the green button to print the receipt for the card holder
Remove card

Modifying Existing Transactions

Void

Press Menu and then select Void
Enter the receipt number and then confirm by pressing the green button
Enter the amount to be voided and confirm by pressing the green button. (The amount to be voided must match the amount from the receipt number you have entered)
The display will then show Transaction cancelled and merchant receipt prints
When Print Customer Copy appears, press the green button to print the receipt for the card holder

Refund

Press Menu and then select Refund
Enter the amount to refund and confirm by pressing the green button
Wait for the display to show to insert card
When prompted for Signature verification, select Yes by pressing the green button and the receipt for the card holder will then print
Remove card

Administration

Reports

- Press the yellow button and type in the admin password and confirm by pressing the green button
- Select Reports and confirm by pressing the green button
- Select Daily Report or Overall Report and confirm by pressing the green button
- Report will then print

Settlement (End of Day)

Press Menu and then select Settlement and confirm by pressing the green button
Settlement reports will print

Adding a Cashier

Press Menu and then select Cashier
Press the green button and then select Add
When prompted for a Cashier ID enter a 4 digit ID and confirm by pressing the green button
When Password appears enter a 4 digit code and then press the green button
When Repeat password appears re-enter the 4 digit code and press the green button

Terminal Power On/ Off

For portable and mobile terminals:

To switch the terminal On when it is off at the base, press the green button
The terminal can be powered Off by simultaneously holding down the yellow button and the full stop

0300 303 2331

Support

Want to learn how to use your Ingenico terminal?

Take a look at our Guide, featuring simple step-by-step instructions to help you complete a wide variety of daily tasks using your card terminal.

Sales transactions

Sales Transactions with Optional Additional Features

Authorisation and Capture Transaction

Modifying Existing Transactions

Administration

If you require further assistance, please contact our Support Team on 0300 303 2331 or email us your enquiry at info@xepay.co.uk

Card Terminals

Quick Links

© 2020-2024 Xepay.

*Standard contract terms are 18 months. Flexible contracts available on request. All rates quoted on our website are for UK personal debit / credit cards only and do not include international / commercial and non secure transactions which are charged at a higher rate.

FREE Card Machine

0.3% per Transaction

* No Deposit

Request a FREE Quote